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Marogmi Returns and Refund Policy
Refunds
You have 14 days from the date of delivery to return your order for a refund, this does not apply to Made-to-Order and Bespoke products, please see the information regarding this on the FAQ. You are responsible for the return of the item if you have changed your mind. You must begin the return process by contacting Marogmi before you return the item.
For further information please familiarise yourself with the rest of the returns and refund policy on this page.
Refunds will be processed the same day that the package reaches us. From that point, the time it takes the funds to reach your account will depend on your bank. Whilst it can take up to 5 working days, on average it takes just 2 days
Items not received
Please let us know and we will investigate and either send a replacement or a refund depending on your request
Returns and Refund Policy
Damages or Issues
Please notify Marogmi of any damage or if the product(s) are not in accordance with the order. To start the return process do send a written account with photographic evidence, within 5 working days. You can send this via the return request form on the returns and refunds page below.
When we are satisfied that the product(s) do not conform with the contract; are not fit for purpose, or are not of satisfactory quality you will be offered a replacement or full refund of the original purchase price. This will include both the cost of initial delivery and for the return of the product(s), if not already met by Marogmi. Any refund will be credited to the credit card or bank account used to pay for the product(s).
Changed Your Mind
To return your order you must advise us by email at: info@marogmi.com or fill in the return request form on the refund and returns page. This must be within 14 days of receipt of your order. We will issue you an authorisation and instructions on how to return the order. You will be responsible for the return shipping costs. All parcels are sent back at your own risk and we advise using a traceable service as the parcel is not our responsibility until we sign for it. We will only accept the return of the item/s if it is sent back in the original and unused condition. We aim to apply all refunds within 48 hours of receiving them, although it can take longer during busy periods, we will inform you.
Return Request Form
To start the return process please fill in the information below.
If item is faulty then we cover the cost of the return.
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